solutions in the areas of international health, assistance, automotive
and travel insurance. Allianz Partners is a global family of over
**Apply on the website**,**Apply on the website** employees across
**Apply on the website** countries. This role is in the International
Health part of the business, which has a number of well-known customer
facing brands such as Allianz Care, NEXtCARE and Medi**Apply on the
website**.?
The International Health line of business provides international
health, life and disability insurance and services, reinsurance and
administration services to a wide range of customers. These include
multinational companies, intergovernmental organisations (IGOs),
non-governmental organisations (NGOs), private individuals, families
and students. Our mission is to ensure that customers have access to
quality healthcare through our support, care and commitment to go the
extra mile. We are a truly global health partner for our customers,
ensuring fast and simple access to the best advice, treatment and
value for our customers.
WHAT YOU DO
Our Care Advisors support customers in many different languages and
are the first point of contact of our clients worldwide (including
brokers and medical providers). The Care Advisors must anticipate and
meet the needs of our clients as well as coordinate interdepartmental
work, consistently delivering a high quality service and committing to
continuous improvement.
Your key responsibilities:?
* Responding to queries regarding cover, claims, hospitalisation,
complaints
* Commit to the department`s service standards, including a **Apply
on the website** hours turnaround for all written communication
including email responses and a target call abandon rate of 2%
* Multi-tasking of daily assigned workload as well as ad hoc
assignments and follow up on individual cases
* Develop extensive and sound product knowledge in order to provide
timely and accurate information to our clients
* Assist our in-house medical team in coordinating client`s hospital
admissions, evacuations, repatriations and other cases as required
* Multi-tasking of daily assigned workload as well as ad hoc
assignments and follow up on individual cases
* Responsible for providing outstanding customer service to clients
and ensuring customer satisfaction and retention
&#**Apply on the website**;
WHAT YOU BRING
* Experience in a customer focused role , in a an administrative
capacity
* Previous experience in call centre environment would be beneficial
* Experience working in pressurized environment with tight deadlines
* Strong Knowledge of Microsoft Office ( Excel, Word)
* Applicants must be flexible to work within our rotating shift
patterns
* Valid EU work permit with the ability to work full time year round
* Fluency in English and second languag
*Must be fully flexible to work rotating shift patterns including
shift work, nights and weekends
Allianz Group is one of the most trusted insurance and asset
management companies in the world. Caring for our employees, their
ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered
and has the confidence to explore, to grow and to shape a better
future for our customers and the world around us.&#**Apply on the
website**;
We at Allianz believe in a diverse and inclusive workforce and are
proud to be an equal opportunity employer. We encourage you to bring
your whole self to work, no matter where you are from, what you look
like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural
background, age, gender, nationality, religion, disability or sexual
orientation.
Great to have you on board. Let&#**Apply on the website**;s care for
tomorrow.
Note: Diversity of minds is an integral part of Allianz? company
culture. One means to achieve diverse teams is a regular rotation of
Allianz Executive employees across functions, Allianz entities and
geographies. Therefore, the company encourages its employees to have
motivation in gaining varied skills from different positions and to
collect experiences from across Allianz Group.
We are Allianz Partners. The leader in assistance and insurance
solutions in the areas of international health, assistance, automotive
and travel insurance. Allianz Partners is a global family of over
**Apply on the website**,**Apply on the website** employees across
**Apply on the website** countries. This role is in the International
Health part of the business, which has a number of well-known customer
facing brands such as Allianz Care, NEXtCARE and Medi**Apply on the
website**.?
The International Health line of business provides international
health, life and disability insurance and services, reinsurance and
administration services to a wide range of customers. These include
multinational companies, intergovernmental organisations (IGOs),
non-governmental organisations (NGOs), private individuals, families
and students. Our mission is to ensure that customers have access to
quality healthcare through our support, care and commitment to go the
extra mile. We are a truly global health partner for our customers,
ensuring fast and simple access to the best advice, treatment and
value for our customers.
WHAT YOU DO
Our Care Advisors support customers in many different languages and
are the first point of contact of our clients worldwide (including
brokers and medical providers). The Care Advisors must anticipate and
meet the needs of our clients as well as coordinate interdepartmental
work, consistently delivering a high quality service and committing to
continuous improvement.
Your key responsibilities:?
* Responding to queries regarding cover, claims, hospitalisation,
complaints
* Commit to the department`s service standards, including a **Apply
on the website** hours turnaround for all written communication
including email responses and a target call abandon rate of 2%
* Multi-tasking of daily assigned workload as well as ad hoc
assignments and follow up on individual cases
* Develop extensive and sound product knowledge in order to provide
timely and accurate information to our clients
* Assist our in-house medical team in coordinating client`s hospital
admissions, evacuations, repatriations and other cases as required
* Multi-tasking of daily assigned workload as well as ad hoc
assignments and follow up on individual cases
* Responsible for providing outstanding customer service to clients
and ensuring customer satisfaction and retention
&#**Apply on the website**;
WHAT YOU BRING
* Experience in a customer focused role , in a an administrative
capacity
* Previous experience in call centre environment would be beneficial
* Experience working in pressurized environment with tight deadlines
* Strong Knowledge of Microsoft Office ( Excel, Word)
* Applicants must be flexible to work within our rotating shift
patterns
* Valid EU work permit with the ability to work full time year round
* Fluency in English and second languag
*Must be fully flexible to work rotating shift patterns including
shift work, nights and weekends
Allianz Group is one of the most trusted insurance and asset
management companies in the world. Caring for our employees, their
ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered
and has the confidence to explore, to grow and to shape a better
future for our customers and the world around us.&#**Apply on the
website**;
We at Allianz believe in a diverse and inclusive workforce and are
proud to be an equal opportunity employer. We encourage you to bring
your whole self to work, no matter where you are from, what you look
like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural
background, age, gender, nationality, religion, disability or sexual
orientation.
Great to have you on board. Let&#**Apply on the website**;s care for
tomorrow.
Note: Diversity of minds is an integral part of Allianz? company
culture. One means to achieve diverse teams is a regular rotation of
Allianz Executive employees across functions, Allianz entities and
geographies. Therefore, the company encourages its employees to have
motivation in gaining varied skills from different positions and to
collect experiences from across Allianz Group.
We need : English (Good)
We need : Italian (Fluent)
Type: Permanent
Payment: Contact us
Category: Languages
